Monitoring is when Central Dispatch receives a signal from your home or business, Central Dispatch will immediately call the location to verify whether you set your alarm off accidentally. Whoever answers the phone is required to give a secret passcode that is stored securely in our records. If we do not receive an answer, if an answering machine picks up, or the person answering the phone does not know the secret passcode, then we will immediately dispatch your nearest local authorities and/or contact your approved call list. If a panic button is triggered or if a smoke detector signal is received, we will immediately dispatch and then call your home. In any event, it is your nearest local authorities (Police, Fire, and Paramedic) that respond.

Underwriters Laboratories has strict standards for alarm monitoring companies.
A "UL Listed Central Station" is an alarm monitoring facility that has demonstrated the ability to meet UL requirements on an ongoing basis. Annual inspections by UL assure continued compliance.
UL Listed monitoring service is required for many security and fire alarm applications. H & R Alarms is very pleased to be able to offer this level of service.
For more information on Underwriters Laboratories and the alarm related services they provide, you may visit their web site at www.ul.com/alarmsystems.
Is UL monitoring more expensive?
We do not charge more because we are UL Listed. With H & R Alarms you get the benefits of utilizing a UL Listed Central Station without having to pay more for it!
What does it mean?
UL standards cover building structure and security, equipment redundancy, staffing and training, power, and many other areas of alarm operations.